Operations Support Analyst
Company: Disability Solutions
Location: Phoenix
Posted on: September 28, 2024
Job Description:
ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader
in the environmental services industry. We provide customers with
the most complete set of products and services, including
recycling, waste, special waste, hazardous waste and field
services.--Our industry-leading commitments to advance circularity
and support decarbonization are helping deliver on our vision to
partner with customers to create a more sustainable world.In 2023,
Republic's total company revenue was $14.9 billion, and adjusted
EBITDA was $4.4 billion. We serve 13 million customers and operate
more than 1,000 locations, including collection and transfer
stations, recycling and polymer centers, treatment facilities, and
landfills.Although we operate across North America, the collection,
recycling, treatment, or disposal of materials is a local business,
and the dynamics and opportunities differ in each market we serve.
By combining local operational management with standardized
business practices, we drive greater operating efficiencies across
the company while maintaining day-to-day operational decisions at
the local level, closest to the customer.Our customers, including
small businesses, major corporations and municipalities, want a
partner with the expertise and capabilities to effectively manage
their multiple recycling and waste streams. They choose Republic
Services because we are committed to exceeding their expectations
and helping them achieve their sustainability goals. Our 41,000
team members understand that it's not just what we do that matters,
but how we do it.Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and
communities.
- Committed to Serve: We go above and beyond to exceed our
customers' expectations.
- Environmentally Responsible:--We take action to improve our
environment.
- Driven: We deliver results in the right way.
- Human-Centered:--We respect the dignity and unique potential of
every person.We are proud of our high employee engagement score of
86. We have an inclusive and diverse culture where every voice
counts. In addition, our team positively impacted 4.6 million
people in 2023 through the Republic Services Charitable Foundation
and local community grants. These projects are designed to meet the
specific needs of the communities we serve, with a focus on
building sustainable neighborhoods. ----STRATEGYRepublic Services'
strategy is designed to generate profitable growth. Through
acquisitions and industry advancements, we safely and sustainably
manage our customers' multiple waste streams through a North
American footprint of vertically integrated assets. --We focus on
three areas of growth to meet the increasing needs of our
customers: recycling and waste, environmental solutions and
sustainability innovation.With our integrated approach,
strengthening our position in one area advances other areas of our
business. For example, as we grow volume in recycling and waste, we
collect additional material to bolster our circularity
capabilities. And as we expand environmental solutions, we drive
additional opportunities to provide these services to our existing
recycling and waste customers.Recycling and WasteWe continue to
expand our recycling and waste business footprint throughout North
America through organic growth and targeted acquisitions. The 13
million customers we serve and our more than 5 million pick-ups per
day provide us with a distinct advantage. We aggregate materials at
scale, unlocking new opportunities for advanced recycling. In
addition, we are cross-selling new products and services to better
meet our customers' specific needs.Environmental SolutionsOur
comprehensive environmental solutions capabilities help customers
safely manage their most technical waste streams. We are expanding
both our capabilities and our geographic footprint. We see strong
growth opportunities for our offerings, including PFAS remediation,
an increasing customer need.--SUSTAINABILITY INNOVATIONRepublic's
recent innovations to advance circularity and decarbonization
demonstrate our unique ability to leverage sustainability as a
platform for growth.The Republic Services Polymer Center is the
nation's first integrated plastics recycling facility. This
innovative site processes rigid plastics from our recycling
centers, producing recycled materials that promote true
bottle-to-bottle circularity. We also formed Blue Polymers, a joint
venture with Ravago, to develop facilities that will further
process plastic material from our Polymer Centers to help meet the
growing demand for sustainable packaging. We are building a network
of Polymer Centers and Blue Polymer facilities across North
America.We continue to advance decarbonization at our landfills. As
demand for renewable energy continues to grow, we have 70 landfill
gas-to-energy projects in operation and plan to expand our
portfolio to 115 projects by 2028.RECENT RECOGNITION
- Barron's 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere's World's Most Ethical Companies
- Fortune World's Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P GlobalPOSITION SUMMARY:-- The
Analyst, Operations Support is responsible for gathering,
streamlining, standardizing, and documenting processes that support
the corporate Operations Support function in building consistent
standard operating procedures for Collections operations. The
Analyst collaborates with subject matter experts in the field to
break down complicated problems, identify areas of improvement,
align responsibilities, and document step-by-step procedures,
ultimately providing solutions to challenges faced in Collections
operations. This role develops and delivers invaluable content used
to train key roles in the Collections Operations space enterprise
wide.PRINCIPLE RESPONSIBILITIES:--
- Discovers and documents existing operational processes in the
field that are in line with the strategic plan of the Operations
Support Department.
- Engages the field to break down complex processes into easily
understood components, uncover best practices, and develop
consistent standard operating procedures for Collections across the
organization.
- Helps plan and contributes to efforts that align with
Operations strategy and timelines.
- Identifies methods to simplify and streamline operational
processes whenever possible; documents approved processes in clear,
concise, and engaging deliverables for use during implementation
and ongoing training.
- In concert with instructional designers, develops training
content, consistently evaluating instructional design output for
quality and prioritizing rollout of new content to field operations
based on the strategy of the Operations Support Team.
- In collaboration with partners and team leaders, supports
implementation of standardized processes and continually evaluates
documented processes to ensure accuracy and clarity.
- Designs and continually updates the Collections Operations
knowledgebase with relevant, accurate, and easy to navigate
content.
- Conducts site visits as needed in support of Collections
Operations team, such as deploying new initiatives or supporting
high priority Business Units.
- Travels up to 25% of the time, sometimes on short notice.
- Performs other job-related duties as assigned or
apparent.QUALIFICATIONS:--
- Demonstrated experience with knowledge management and/or
process improvement in a key support role. (Required).
- 2-3+ years of experience in the waste or transportation
industry.
- Demonstrated proficiency in Microsoft Word, PowerPoint, and
Excel.
- Ability to develop a deep understanding of current-state
operational processes, pain points, and areas of opportunity by
asking high gain questions, engaging in active listening, and
probing.
- Written and verbal communication skills, with the ability to
create, process, and design content in mediums such as PowerPoint,
Word, Excel and Visio.
- Results orientation and good time management skills with an
ability to understand key milestones, goals, and objectives while
leading groups of internal and external resources to meet project
goals.
- Previous experience organizing and supporting a diverse group
of contributors and stakeholders to achieve objectives.
- Demonstrate ability and willingness to adjust and adapt to
changing conditions.
- Grasps concepts quickly, adheres to work schedule and follows
through on challenges as they arise.
- Ability to translate operational team issues into new ideas and
solutions.
- Maintains a positive outlook and works well in a team-oriented
environment.MINIMUM QUALIFICATIONS:--
- 3 years working experience as an Analyst or in
OperationsRewarding Compensation and BenefitsEligible employees can
elect to participate in:--- Comprehensive medical benefits
coverage, dental plans and vision coverage.--- Health care and
dependent care spending accounts.----- Short- and long-term
disability.--- Life insurance and accidental death & dismemberment
insurance.--- Employee and Family Assistance Program (EAP).---
Employee discount programs.--- Retirement plan with a generous
company match.--- Employee Stock Purchase Plan (ESPP).The
statements used herein are intended to describe the general nature
and level of the work being performed by an employee in this
position, and are not intended to be construed as an exhaustive
list of responsibilities, duties and skills required by an
incumbent so classified.-- Furthermore, they do not establish a
contract for employment and are subject to change at the discretion
of the Company.EEO STATEMENT:Republic Services is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, sexual orientation, gender identity or
expression, national origin, age, disability, protected veteran
status, relationship or association with a protected veteran
(spouses or other family members), genetic information, or any
other characteristic protected by applicable law.
Keywords: Disability Solutions, Avondale , Operations Support Analyst, Professions , Phoenix, Arizona
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