SENIOR MANAGER, PROGRAM MANAGEMENT - STRATEGIC PROGRAMS
Company: American Express
Location: Phoenix
Posted on: September 26, 2024
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Job Description:
DescriptionYou Lead the Way. We've Got Your Back.With the right
backing, people and businesses have the power to progress in
incredible ways. When you join Team Amex, you become part of a
global and diverse community of colleagues with an unwavering
commitment to back our customers, communities and each other. Here,
you'll learn and grow as we help you create a career journey that's
unique and meaningful to you with benefits, programs, and
flexibility that support you personally and professionally.At
American Express, you'll be recognized for your contributions,
leadership, and impact-every colleague has the opportunity to share
in the company's success. Together, we'll win as a team, striving
to uphold our company values and powerful backing promise to
provide the world's best customer experience every day. And we'll
do it with the utmost integrity, and in an environment where
everyone is seen, heard and feels like they belong.Join Team Amex
and let's lead the way together.The U.S. Consumer Services and
Enterprise Digital & Data Technology Team brings together
foundational strategic technology capabilities in digital
experience engineering, AI/ML, marketing technology, enterprise
communications, travel and lifestyle, and automation, grounded in
our data technology model that prioritizes data governance and data
management. It employs a ground-breaking focus with development
responsibilities for customer-facing capabilities that deepen and
expand digital engagement, as well as core technical capabilities
that cut across business lines and customer segments.Our team
includes the US Consumer Services Cross Platform Delivery team,
which is the strategic technology capability responsible for
planning and delivering technical products to market at scale,
across platforms, delivery teams and external partners.The Senior
Manager - Program Management, will help us to move faster by
identifying, driving and owning USCS and EDD Tech strategic
initiatives that will accelerate our success. We wake up thinking,
"how can we move from good to phenomenal; what systems, processes,
tools or technology will drive our efficiency at scale?" We
consistently seek to improve and innovate. We lead engineering
programs and liaise with partners across the organizationKey
responsibilities include: - -Be the 'go getter' for USCS and EDD
Tech, working with stakeholders across Technology to drive
strategic programsLead efforts to progress key initiatives in the
USCS and EDD Tech organization's Technology StrategyCollaborate and
engage with a diverse set of stakeholders (Technology, Product,
Business stakeholders, Privacy, Risk, and others) to spearhead
strategic initiativesDevelop multi-year plan and roadmap, with
emphasis and urgency on iterative delivery and milestones
-Implement roadmaps, ensuring they are completed on time, within
scope, and budget, incorporating lessons learned from the past
-Monitor progress against key milestones and risks, and provide
regular updates to senior leadershipFacilitate communication
between project teams, ensuring alignment with organizational
objectivesLead Tech discussions on project plans to ensure
alignments across teams -Communicate scope change, resourcing, and
financial implications to senior management in a clear and timely
mannerHelp manage a budget within Technology space across multiple
teams. Familiar with both colleague and contractor / vendor
resourcing budgetingFoster strong relationships with internal and
external stakeholders, ensuring clear communication and
collaboration to support project successIdentify and address any
potential operational risks and controls and work with impacted
teams for remediation and reportingIdentify opportunities for
process improvement and innovation and drive continuous improvement
initiatives to optimize efficiency and effectivenessEnsure
compliance with internal policies and external regulationsMaintain
positive demeanor and "can do" attitude, all while having fun!
Qualification Requirements: -Proven experience in program
management: attention to detail along with ability to keep the big
picture in perspective, both proactive and adaptable, ready, and
willing to handle challengesStrong leadership and organizational
skills with the ability to manage multiple projects
simultaneouslyExcellent communication and interpersonal skills,
with a track record of successful stakeholder engagementNavigating
through uncertainty and overcoming obstacles - demonstrate
resilience, and the ability to thrive in a fast-paced and changing
environmentExceptional executive communication and stakeholder
management skills. Ability to create materials to communicate at
senior levels concisely, clearly, and consistentlyAnalytical
mindset with the ability to simplify and solve complex problems and
make data-driven decisionsProficiency in project management
software and tools, with a solid understanding of technology
integrationPreferred experience in partner integrations and M&A
management -Track-record of driving strategic roadmaps - from
vision to detailed executionEntrepreneur/Founder mindset in
understanding and deciphering the industry-trends -Proven ability
to manage multiple demands successfully within a matrixed
organization. -Team player comfortable working collaboratively to
resolve challenges in a demanding environment. -4+ years of
experience with significant project management experience required.
-Consulting experience preferred.Bachelor's degree in business,
Management, or a related field. -QualificationsSalary Range:
$110,000.00 to $190,000.00 annually + bonus + benefitsThe above
represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we'll consider your location,
experience, and other job-related factors.We back our colleagues
and their loved ones with benefits and programs that support their
holistic well-being. That means we prioritize their physical,
financial, and mental health through each stage of life. Benefits
include:Competitive base salaries -Bonus incentives -6% Company
Match on retirement savings plan -Free financial coaching and
financial well-being support -Comprehensive medical, dental,
vision, life insurance, and disability benefits -Flexible working
model with hybrid, onsite or virtual arrangements depending on role
and business need -20+ weeks paid parental leave for all parents,
regardless of gender, offered for pregnancy, adoption or surrogacy
-Free access to global on-site wellness centers staffed with nurses
and doctors (depending on location) -Free and confidential
counseling support through our Healthy Minds program -Career
development and training opportunitiesFor a full list of Team Amex
benefits, visit our Colleague Benefits Site.American Express is an
equal opportunity employer and makes employment decisions without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability status, age,
or any other status protected by law.We back our colleagues with
the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that
provides greater flexibility to colleagues while ensuring we
preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work
onsite, in a hybrid model (combination of in-office and virtual
days) or fully virtually.US Job Seekers/Employees - Click here to
view the "Know Your Rights" poster and the -Pay Transparency Policy
Statement.If the links do not work, please copy and paste the
following URLs in a new browser window: - -to access the three
posters.Employment eligibility to work with American Express in the
U.S. is required as the company will not pursue visa sponsorship
for these positions. Job Field: TechnologySchedule: Full-time
Keywords: American Express, Avondale , SENIOR MANAGER, PROGRAM MANAGEMENT - STRATEGIC PROGRAMS, Executive , Phoenix, Arizona
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