Senior Client Service Manager
Company: Arthur J. Gallagher & Co. (AJG)
Location: Glendale
Posted on: September 24, 2024
Job Description:
IntroductionIndulge your passion for problem-solving and embrace
the thrill of addressing risk head-on at Gallagher's global
brokerage team. Join a family of diverse minds, united by a
relentless pursuit of excellence. As part of our team, you'll be
the architect of protection, safeguarding businesses and empowering
their ambitions. Together, we'll build a legacy of trust and
triumph in the dynamic world of risk management.We believe that
every candidate brings something special to the table, including
you! So, even if you feel that you're close but not an exact match,
we encourage you to apply.OverviewThe Branch Client Service Manager
III is accountable for delivering high quality and efficient
service to both internal and external clients through the
day-to-day account management of an assigned group of accounts
within a Branch that consistently meets or exceeds CSO revenue
benchmark expectations. This role reports directly into either the
Branch Client Service Director or the Branch Client Service
Supervisor. The Client Service Manager III title is determined
based on factors including but not limited to total revenue under
management, complexity, strategic accounts, etc.How you'll make an
impactThe Branch Client Service Manager III directly contributes to
key business outcomes such as:
- Client retention, client satisfaction, enhancing AJG's value to
our clients and prospects.
- Achieving operating/margin targets.
- Encouraging a culture of performance and continuous
improvement.
- Successfully and profitably manages an assigned group of
accounts.
- Builds and solidifies relationships with existing clients by
providing outstanding ongoing care.
- In partnership with the Production team, takes a leadership
role in the renewal process, ensuring that the best possible
solution is delivered to the client in a high-quality & timely
manner.
- Secures existing business and drives the sale of additional
services and lines of coverage.
- Nurtures relationships with the buyer in the client
organization as well as with day-to-day client representatives and
buyers.About YouRequired:
- Bachelor's degree with 5+ years client service and/or claims
management experience -OR- High School degree/GED with 10+ years
client service and/or claims management experience. 1+ years
supervisory experience.
- Appropriate licensing as required (Property and
Casualty)Preferred:
- Previous insurance knowledge and experience managing client
relationships.
- Solid financial competence.Behaviors:
- Proficient in using technology as a tool to improve efficiency
and quality.
- Strong written and verbal communication skills.
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple priorities.
- Works in a self-directed manner.Compensation and benefitsOn top
of a competitive salary, great teams and exciting career
opportunities, we also offer a wide range of benefits. Below are
the minimum core benefits you'll get, depending on your job level
these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leaveOther benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job
function)
- Training programs
- Gallagher Thrive program - elevating your health through
challenges, workshops and digital fitness programs for your overall
wellbeing
- Charitable matching gift program
- And more...We value inclusion and diversity.Inclusion and
diversity (I&D) is a core part of our business, and it's
embedded into the fabric of our organization. For more than 95
years, Gallagher has led with a commitment to sustainability and to
support the communities where we live and work. Gallagher embraces
our employees' diverse identities, experiences and talents,
allowing us to better serve our clients and communities. We see
inclusion as a conscious commitment and diversity as a vital
strength. By embracing diversity in all its forms, we live out The
Gallagher Way to its fullest.Gallagher believes that all persons
are entitled to equal employment opportunity and prohibits any form
of discrimination by its managers, employees, vendors or customers
based on race, color, religion, creed, gender (including pregnancy
status), sexual orientation, gender identity (which includes
transgender and other gender non-conforming individuals), gender
expression, hair expression, marital status, parental status, age,
national origin, ancestry, disability, medical condition, genetic
information, veteran or military status, citizenship status, or any
other characteristic protected (herein referred to as "protected
characteristics") by applicable federal, state, or local laws.Equal
employment opportunity will be extended in all aspects of the
employer-employee relationship, including, but not limited to,
recruitment, hiring, training, promotion, transfer, demotion,
compensation, benefits, layoff, and termination. In addition,
Gallagher will make reasonable accommodations to known physical or
mental limitations of an otherwise qualified person with a
disability, unless the accommodation would impose an undue hardship
on the operation of our business.
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Keywords: Arthur J. Gallagher & Co. (AJG), Avondale , Senior Client Service Manager, Executive , Glendale, Arizona
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