Head of Financial Platforms Operations

Company: USAA
Location: Phoenix
Posted on: May 7, 2024

Job Description:

Why USAA?
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. This posting is for multiple opportunities within the Property Claims organization.

As a dedicated Director, Claims Operations, you will lead and be accountable for property, and other claims operations member service teams who are responsible for delivering business results. Responsible for leading execution change management, claims strategies, leader development and technology adoption. Drive execution of operational risk management, regulatory compliance training, policies and procedures across multiple teams.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.

Select, develop, lead and hold managers accountable for serving members and providing appropriate solutions in auto, property and other claims operations through their teams.
Consistently coach managers on leading their teams on claims handling, inspecting and reviewing quality of claims and responding to issues.
Plan, organize, and control the resources to deliver the appropriate claims service.
Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act.
Provide guidance on technical matters, monitor claims reserves and extend settlement authority.
Responsible for service, loss control, and loss adjustment expense.
Understand, research, and work to influence the financial impact for their respective business area.
Encourage a high performance team that works to deliver exceptional experiences to the members and achieve outstanding results.
Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

Bachelor's degree; 8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency.
-3 years of direct team lead or management experience.
- Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities.
- Experience using, interpreting, solutioning and leading with data.


4 years Property Claims Leadership experience
- Demonstrated experience working in more than one property claims area ( field, in office, teams over varying complexity, etc. )
- Demonstrated ability to perform critical review of property estimates
- Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority
- Demonstrated proficiency with the Xactimate estimating platform
- Completed Bachelor's Degree
- Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Avondale , Head of Financial Platforms Operations, Accounting, Auditing , Phoenix, Arizona